Delete your CrewSteps account

Send a deletion request

This opens your email app with a draft. Review it and send it to submit your request. If no email app opens, email info@crewsteps.com with the subject “CrewSteps account and data deletion request”.

1. Include the email address or phone number associated with your account and your organization name. Tell us if you have accounts with more than one organization.
2. Send from an address you can receive replies at. Do not include passwords, verification codes, identity documents, or employee files.
3. We will reply to verify that the request is yours and clarify its scope before removing data. We may ask you to verify through your existing account or another appropriate method.

What happens next

Our target is to complete your request within 30 days after verifying your identity. We will explain any required additional steps or delay and confirm when processing is complete. Sending a request does not immediately delete or deactivate your account.

We remove or de-identify the account information and associated personal data that we are able to delete, including sign-in links, sessions, device notification registrations, profile/contact information and personal activity records. Where service providers process this data for us, we address deletion with those providers as applicable.

Workplace records and retention exceptions

Your employer manages workplace records, such as training evidence, signed policies and employment documents. We coordinate requests for those records with the responsible organization. Records may need to be retained for applicable employment, tax, legal, security or fraud-prevention requirements. We will explain which data is retained, why, and the applicable period in our response; requesting deletion is not simply a request to deactivate your account.

Shared workplace content may retain a non-identifying author reference. Anonymous responses that cannot be linked back to you cannot be identified for individual deletion. Restricted recovery backups may contain earlier copies; we will explain the applicable backup retention when processing your request and prevent deleted data from being reintroduced into active use after restoration.

If you are an organization owner, we may need to arrange ownership transfer or organization closure. We will help you with those steps. Deleting CrewSteps data does not automatically delete accounts at your employer’s separate email, payroll or other providers.

Other privacy requests

You may also email the same address to request access, correction, or deletion of particular personal data while keeping your account. See our app privacy policy for the information CrewSteps processes and your choices.